We do a have a refund policy in place on damaged/missing goods. We don't provide cancelations if the shipping email has already been sent. Once the item(s) have been shipped we no longer have control of them, hence we would lose the shipping costs plus items.
In the unlikely event that your order hasn't arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we help resolve. Refunds & returns will not be processed after 30 days (from delivering). Thanks for understanding!
Every case is different, just reach out to us and we'll be happy to help.
If you have any questions or concerns, please do not hesitate to contact us.
We would love to hear from you, contact us on:
Tengqiao E-Commerce Co., Ltd.
Room 2, Room 902, No. 54, Huli Avenue, Huli District, Xiamen